At InkLab, we strive to deliver exceptional quality in every custom 3D printed product. This policy outlines our cancellation, return, and refund procedures to ensure transparency and customer satisfaction.

1. CANCELLATION POLICY

1.1 Cancellation Window

Standard Products (In-Stock Items):

• Can be cancelled within 1 hour of order placement

• No cancellation charges if cancelled within this window

• Full refund will be processed

Custom/Made-to-Order Products:

• Can be cancelled only before production begins

• +Once production starts (typically within 2-3 hours), cancellation not possible

• Customer will be notified when production begins

Orders Under Production:

• Cannot be cancelled once production has commenced

• Partial refunds not applicable for custom work in progress

1.2 How to Cancel

To cancel your order:

1. Contact us immediately via WhatsApp/Email with order number

2. Mention cancellation reason (optional but helps us improve)

3. Await cancellation confirmation within 24 hours

4. Refund will be initiated as per refund timelines

1.3 Cancellation by InkLab

We reserve the right to cancel orders in the following situations:

• Product unavailability or stock limitations

• Pricing or product information errors

• Technical difficulties or payment failures

• Suspected fraudulent activity

• Inability to fulfill custom design requirements

• Force majeure circumstances

In such cases:

• You will be notified within 24-48 hours

• Full refund will be processed immediately

• No cancellation charges will apply

2. RETURN POLICY

2.1 General Return Conditions

Important: Due to the custom nature of 3D printed products, returns are accepted ONLY in the following cases:

1. Manufacturing Defects:

• Product has structural flaws or print defects

• Layer separation or poor print quality

• Incorrect dimensions beyond acceptable tolerance (±3mm)

2. Damage During Transit:

• Product received broken, cracked, or damaged

• Visible damage to packaging indicating mishandling

3. Wrong Product Delivered:

• You received a different product than ordered

• Color/design significantly different from product listing

NOT Eligible for Return:

• Change of mind or preference

• Color variations due to screen display settings (±10% tolerance acceptable)

• Minor aesthetic variations in hand-painted items

• Custom orders as per customer specifications

• Products showing signs of use or wear

• Products damaged by customer mishandling

• Products with tampered or missing packaging

2.2 Return Window

Timeframe: Returns must be requested within 2 hours of delivery

Process:

1. Contact us immediately with order number and photos/video evidence

2. Clearly describe the issue with clear images showing defect/damage

3. Keep all original packaging, accessories, and invoice

4. Do not return product without prior approval

5. Await return authorization and instructions

Late Requests: Return requests made after 2 hours will not be entertained unless exceptional circumstances are verified.

2.3 Return Inspection

Upon receiving the returned product:

• We will inspect within 3-4 business days

• Verification of reported defect/damage

• Check for signs of use or customer-induced damage

• Review against return eligibility criteria

Approval: Refund/replacement will be processed within 24-48 hours of approval

Rejection: If return is deemed ineligible, product will be returned to you at your shipping cost

2.4 Return Shipping

Manufacturing Defect/Our Error:

• We will arrange reverse pickup at no cost to you

• Or reimburse your return shipping cost (upon submission of receipt)

Customer's Decision (if exceptionally approved):

• Customer bears return shipping charges

• Product must be returned in original packaging

• Insurance recommended for safe transit

3. REFUND POLICY

3.1 Refund Eligibility

Refunds will be issued for:

• Cancelled orders (within cancellation window)

• Approved returns due to defects or damage

• Orders cancelled by InkLab

• Payment deducted but order not confirmed

• Duplicate payment transactions

3.2 Refund Methods

Original Payment Method: Refunds will be processed through the same payment method used for purchase:

• Credit/Debit Card: 5-7 business days

• UPI/Net Banking: 5-7 business days

• Digital Wallets: 3-5 business days

• COD Orders: Bank transfer to provided account details (7-10 business days)

Note: Refund timeline starts from refund initiation, not request date. Bank processing time may vary.

3.3 Refund Amount

Full Refund Scenarios:

• Cancellation within allowed window

• Manufacturing defects confirmed

• Wrong product delivered

• Order cancelled by InkLab

Partial Refund Scenarios:

• Return due to delivery failure caused by customer (incorrect address, unavailability)

  • Deduction: Shipping charges (forward + return)

• Damaged packaging accepted by customer without reporting

  • Deduction: As per damage assessment

No Refund Scenarios:

• Product used or tampered with

• Return request after 48-hour window (without valid reason)

• Aesthetic preferences or change of mind for custom orders

• Customer-induced damage

3.4 Refund Processing Timeline

1. Return Approval: 24-48 hours after inspection

2. Refund Initiation: Within 48 hours of approval

3. Refund Credit: 5-10 business days (bank dependent)

Total Timeline: 7-15 business days from return product receipt

3.5 Refund Status Tracking

• Refund initiation confirmation via email/WhatsApp

• Transaction ID/reference number provided

• Contact us if refund not received within specified timeline

4. EXCHANGE POLICY

4.1 Exchange Availability

We offer exchanges ONLY for:

• Manufacturing defects

• Wrong product delivered

• Damage during transit

Exchange Timeline: Request within 48 hours of delivery

4.2 Exchange Process

1. Contact us with order number and defect/issue evidence

2. Return the defective/incorrect product (after our approval)

3. We inspect the returned item

4. Replacement product is printed and dispatched

5. Exchange product shipped within 5-7 business days of approval

4.3 Exchange Shipping

• We bear shipping costs for exchanges due to our error/defect

• Original product must be returned before replacement dispatch

4.4 Product Unavailability

If exact replacement is unavailable:

• We will offer similar product of equal or greater value

• Or issue full refund as per refund policy

• Customer's choice will be honored

5. SPECIAL CASES

5.1 Custom/Personalized Orders

Custom products with customer-specific designs/names/specifications are NON-RETURNABLE and NON-REFUNDABLE except for:

• Manufacturing defects affecting functionality

• Product not matching approved design specifications

• Damage during transit

Important:

• Design approval is customer's responsibility

• Preview/proof will be shared before production

• Customer must approve before we proceed

• Once approved, changes not accepted

5.2 Sale/Promotional Items

Products purchased during sales or with discount codes:

• Follow the same return/refund policy

• Refund amount will be the actual price paid (after discount)

• Promotional offers cannot be reapplied to replacement orders

5.3 Gift Orders

For orders marked as gifts:

• Recipient can return within 48 hours

• Refund will be issued to original purchaser

• Gift message/packaging cannot be returned

5.4 Bulk/Corporate Orders

Bulk orders (10+ units) have separate terms:

• Returns accepted only for manufacturing defects affecting >20% of order

• Individual unit returns not applicable

• Dedicated support for bulk order issues

• Contact corporate support for resolution

6. NON-RETURNABLE ITEMS

The following items are strictly NON-RETURNABLE:

1. Used Products:

• Items showing signs of use, wear, or damage

• Products with removed/damaged packaging

2. Custom/Personalized Items:

• Unless defective or not as per specifications

• Customer-specific designs, names, text

3. Sale Items Marked "Final Sale":

• Clearance or heavily discounted items

• Unless defective

4. Hygiene Items:

• Products used close to body (masks, certain accessories)

5. Digital Products:

• Downloadable design files (if offered in future)

7. QUALITY ASSURANCE

7.1 Our Commitment

Every product undergoes:

• Multi-point quality inspection

• Print quality verification

• Dimension accuracy check

• Surface finish assessment

• Packaging quality control

7.2 Defect Rate

We maintain <2% defect rate. If you receive a defective product, we take full responsibility and will:

• Replace immediately

• Or issue full refund

• Expedite delivery of replacement

8. LOST OR DAMAGED IN TRANSIT

8.1 Damaged Packaging

If outer packaging is visibly damaged:

• DO NOT accept delivery without inspection

• Or note damage on delivery receipt

• Photograph packaging and product immediately

• Contact us within 24 hours

If damage discovered after opening:

• Photograph within 24 hours

• Keep all packaging materials

• Contact us immediately with photos

8.2 Lost Shipment

If tracking shows "delivered" but not received:

• Verify with household members/security

• Contact courier partner immediately

• Inform us within 48 hours

• We will coordinate claim process

• Replacement or refund upon claim resolution (7-10 days)

9. HOW TO INITIATE RETURN/REFUND

9.1 Required Information

Contact us with:

• Order number

• Registered email/phone number

• Clear photos/videos of product and packaging

• Detailed description of issue

• Preferred resolution (refund/exchange)

9.2 Contact Methods

WhatsApp (Fastest): [Your WhatsApp Number]
Email: [Your Email]
Phone: [Your Phone Number]
Business Hours: Monday-Saturday, 10:00 AM - 7:00 PM IST

9.3 Response Time

• Initial response within 24 hours

• Resolution plan within 48 hours

• Refund/replacement processing within 3-7 business days

10. CUSTOMER RESPONSIBILITIES

To ensure smooth processing:

Before Accepting Delivery:

• Inspect package for visible damage

• Open and check product within 48 hours

• Retain all packaging, tags, accessories

When Reporting Issue:

• Provide clear evidence (photos/videos)

• Describe issue accurately

• Respond promptly to our queries

• Do not use/alter product after discovering defect

During Return:

• Pack product securely in original packaging

• Include all components and invoice

• Use provided return labels/instructions

• Track return shipment

11. FRAUDULENT CLAIMS

We reserve the right to:

• Reject claims suspected of fraud

• Refuse future services to customers with fraudulent history

• Take legal action for deliberate misrepresentation

• Report to relevant authorities if necessary

Fraudulent activities include:

• False defect claims

• Returning used/damaged products claiming defect

• Providing tampered evidence

• Claiming non-delivery when delivered

12. DISPUTE RESOLUTION

In case of disputes:

1. Contact our customer support for resolution attempt

2. Escalate to management if unresolved

3. Mediation through consumer forum if necessary

4. Disputes subject to Delhi jurisdiction

We are committed to fair resolution and will work with you to find satisfactory solutions.

13. MODIFICATIONS TO POLICY

We reserve the right to modify this policy at any time. Changes effective immediately upon posting. Your continued use constitutes acceptance of modifications.

Policy Review: Please review before each purchase as terms may change.

14. CONTACT INFORMATION

For cancellations, returns, and refunds:

InkLab

Email: reach@inklabcreatives.com
Phone: +91-8742923293
WhatsApp: +91-8742923293 (Recommended for fastest response)
Business Hours: Monday - Saturday, 10:00 AM - 7:00 PM IST

Response Time:

• WhatsApp: Within 2-4 hours (business hours)

• Email: Within 24 hours

• Phone: Immediate during business hours

15. FINAL NOTES

Your Satisfaction Matters: While this policy outlines standard procedures, we understand that exceptional situations may arise. We encourage you to communicate with us, and we will strive to find reasonable solutions that respect both parties' interests.

Quality First: Our primary goal is delivering defect-free products. This policy exists to protect both you and us, ensuring fair treatment in rare cases when things don't go as planned.

Thank you for choosing InkLab!

We appreciate your understanding and cooperation. Every 3D printed item is crafted with care, and we stand behind the quality of our work.

This Cancellation and Refund Policy is subject to change without notice. Please review regularly for updates.