Tathagat Media

Cancellations and Refunds

Last Updated: December 12, 2024

InkLab ("we," "us," "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services.

By using our services, you consent to the data practices described in this policy.

1. INFORMATION WE COLLECT

1.1 Personal Information

We collect personal information that you voluntarily provide when you:

Create an account (if applicable)
Place an order
Subscribe to newsletters
Contact customer support
Participate in surveys or promotions
Interact with us on social media

Personal information may include:

Full name
Email address
Phone number
Shipping address
Billing address
Payment information (processed securely through Razorpay)
Date of birth (if provided)
Gender (if provided)
Profile picture (if applicable)

1.2 Order Information

When you place an order, we collect:

Product details and specifications
Order quantity and customization preferences
Custom design files or images (if applicable)
Order history and purchase patterns
Communication regarding your order

1.3 Automatically Collected Information

When you visit our website, we automatically collect:

Device Information:

IP address
Browser type and version
Operating system
Device type (mobile, tablet, desktop)
Screen resolution
Referring website

Usage Data:

Pages visited
Time spent on pages
Click patterns
Search queries
Products viewed
Items added to cart

Cookies and Tracking Technologies:

Session cookies
Preference cookies
Analytics cookies
Marketing cookies

1.4 Social Media Information

If you interact with us through social media platforms (Instagram, Facebook, WhatsApp):

Profile information you share
Messages and communications
Publicly available information on your profile
User-generated content (reviews, photos, comments)

1.5 Third-Party Information

We may receive information from:

Payment processors (transaction confirmations)
Delivery partners (delivery status)
Marketing platforms (campaign analytics)
Fraud prevention services

2. HOW WE USE YOUR INFORMATION

2.1 Order Fulfillment

We use your information to:

Process and fulfill your orders
Communicate order status and updates
Handle custom design requirements
Coordinate delivery and shipment
Process payments securely
Issue invoices and receipts

2.2 Customer Service

We use your information to:

Respond to inquiries and support requests
Resolve issues and complaints
Provide product recommendations
Send order confirmations and notifications
Request feedback and reviews

2.3 Marketing and Communication

With your consent, we use your information to:

Send promotional emails and newsletters
Notify you about new products and offers
Share updates about our services
Conduct surveys and market research
Personalize marketing content

You can opt-out anytime using the unsubscribe link in emails or by contacting us.

2.4 Website Improvement

We use your information to:

Analyze website usage and performance
Understand customer preferences and behavior
Improve user experience and navigation
Develop new products and features
Test and optimize website functionality

2.5 Legal and Security

We use your information to:

Prevent fraud and unauthorized transactions
Detect and investigate suspicious activity
Comply with legal obligations
Enforce our Terms and Conditions
Protect our rights and property
Resolve disputes

2.6 Personalization

We use your information to:

Customize website content for you
Show relevant product recommendations
Remember your preferences
Tailor communications to your interests
Improve your shopping experience

3. COOKIES AND TRACKING TECHNOLOGIES

3.1 What Are Cookies?

Cookies are small text files stored on your device that help websites function effectively and provide information to website owners.

3.2 Types of Cookies We Use

Essential Cookies:

Required for website functionality
Enable shopping cart features
Remember login status
Process transactions

Performance Cookies:

Collect website usage statistics
Help us understand how visitors use our site
Identify areas for improvement
Track error messages

Functionality Cookies:

Remember your preferences
Store language and region settings
Enhance user experience
Personalize content

Marketing Cookies:

Track advertising effectiveness
Deliver relevant ads
Measure campaign performance
Enable social media features

3.3 Cookie Management

You can control cookies through:

Browser settings (accept, reject, delete)
Cookie preference center on our website
Opt-out links in marketing emails

Note: Disabling essential cookies may affect website functionality.

3.4 Third-Party Cookies

We use third-party services that may set cookies:

Google Analytics (website analytics)
Facebook Pixel (ad targeting and measurement)
Razorpay (payment processing)

These services have their own privacy policies.

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We share your information only as described below:

4.1 Service Providers

We share information with trusted third-party service providers who assist us:

Payment Processors:

Razorpay (for secure payment processing)
Banking and financial institutions

Delivery Partners:

Blue Dart, Delhivery, DTDC, Dunzo, Porter
For order fulfillment and tracking

Technology Providers:

Website hosting services
Email service providers
Analytics platforms
Cloud storage services

Marketing Services:

Meta (Facebook/Instagram) for advertising
Email marketing platforms
SMS service providers

All service providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Business Transfers

If InkLab is involved in a merger, acquisition, or asset sale:

Your information may be transferred
You will be notified of any ownership changes
Privacy protections will continue to apply

4.3 Legal Requirements

We may disclose your information when required by law:

To comply with legal processes (court orders, subpoenas)
To respond to government requests
To enforce our Terms and Conditions
To protect rights, property, or safety
To investigate fraud or security issues

4.4 With Your Consent

We may share information for other purposes with your explicit consent.

5. DATA SECURITY

5.1 Security Measures

We implement industry-standard security measures:

Technical Safeguards:

SSL/TLS encryption for data transmission
Secure servers and databases
Firewall protection
Regular security audits
Access controls and authentication

Organizational Safeguards:

Employee training on data protection
Limited access to personal information
Confidentiality agreements
Regular security policy reviews

5.2 Payment Security

We do not store complete payment card details.

Payment processing handled by PCI-DSS compliant Razorpay
Only transaction IDs and order references stored
Encrypted transmission of payment data

5.3 Your Role in Security

Help us protect your information by:

Using strong, unique passwords
Not sharing login credentials
Logging out after use on shared devices
Keeping contact information updated
Reporting suspicious activity immediately

5.4 Data Breach Notification

In the unlikely event of a data breach:

We will investigate immediately
Affected users will be notified promptly
We will take corrective measures
Law enforcement will be informed if necessary

No security system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. DATA RETENTION

6.1 Retention Periods

We retain your information for as long as necessary:

Account Information:

Duration of account activity
Plus 3 years after account closure (for legal/accounting purposes)

Order Information:

7 years from order date (for tax and legal compliance)
Longer if required by law

Marketing Communications:

Until you unsubscribe
Or 2 years of inactivity (then archived or deleted)

Website Analytics:

Aggregated data retained indefinitely
Personal identifiers removed after 26 months

6.2 Deletion Requests

You can request deletion of your personal information (see Your Rights below). Some information may be retained as legally required or for legitimate business purposes.

7. YOUR RIGHTS AND CHOICES

7.1 Access and Correction

You have the right to:

Access your personal information
Request corrections to inaccurate data
Update your account details anytime
Request a copy of your data

7.2 Deletion

You have the right to:

Request deletion of your personal information
Close your account (if applicable)
Remove consent for data processing

Limitations: Some information may be retained for legal compliance or legitimate business needs.

7.3 Marketing Opt-Out

You can opt-out of marketing communications:

Click "unsubscribe" in promotional emails
Adjust email preferences in account settings
Contact us directly to opt-out
Opt-out of SMS marketing by replying "STOP"

Note: You will still receive transactional emails (order confirmations, shipping updates) as these are essential for service delivery.

7.4 Cookie Preferences

You can manage cookies through:

Browser settings
Our cookie consent tool
Third-party opt-out mechanisms

7.5 Do Not Track

Some browsers have "Do Not Track" features. Our website currently does not respond to DNT signals, but you can control tracking through cookie settings.

7.6 Exercising Your Rights

To exercise any of these rights:

Email us at [Your Email]
Contact us via WhatsApp: [Your WhatsApp Number]
Call us at [Your Phone Number]

We will respond within 30 days of receiving your request. Identity verification may be required.

8. CHILDREN'S PRIVACY

8.1 Age Restriction

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.

8.2 Parental Consent

If you are under 18:

You must have parental/guardian consent to use our services
Parents/guardians are responsible for monitoring usage

8.3 Discovery of Child's Information

If we discover we have inadvertently collected information from a child under 18:

We will delete the information promptly
Parent/guardian will be notified if contact information is available

Parents: If you believe we have collected your child's information, contact us immediately.

9. INTERNATIONAL DATA TRANSFERS

9.1 India-Based Operations

Our primary operations and data storage are located in India. By using our services, you consent to data processing in India.

9.2 Third-Party Services

Some service providers may process data outside India (e.g., cloud services with global infrastructure). These providers are contractually obligated to maintain data protection standards.

9.3 Data Protection

We ensure adequate data protection measures for international transfers through:

Standard contractual clauses
Service provider agreements
Compliance with applicable data protection laws

10. THIRD-PARTY LINKS

10.1 External Websites

Our website may contain links to third-party websites (social media, payment gateways, partner sites).

We are not responsible for:

Privacy practices of third-party sites
Content on external websites
Security of information shared with third parties

10.2 Recommendation

Review the privacy policies of third-party websites before providing any personal information.

11. SOCIAL MEDIA INTERACTIONS

11.1 Public Information

When you interact with us on social media:

Your interactions may be publicly visible
Comments and posts are subject to platform policies
We may use your content for marketing (with attribution)

11.2 Platform Policies

Social media interactions are governed by:

Our Terms and Conditions
Respective platform's terms and privacy policies

11.3 Direct Messages

Private messages on social media are treated like customer support communications and are used only for:

Responding to inquiries
Processing orders
Providing customer service

12. CHANGES TO THIS PRIVACY POLICY

12.1 Policy Updates

We may update this Privacy Policy periodically to reflect:

Changes in our practices
Legal or regulatory requirements
New features or services
User feedback

12.2 Notification of Changes

Significant changes will be notified through:

Email to registered users
Prominent website notice
Social media announcements

Minor changes: Effective immediately upon posting with updated "Last Updated" date.

12.3 Your Continued Use

Continued use of our services after policy changes constitutes acceptance of the updated policy.

13. LEGAL BASIS FOR PROCESSING (for Indian users)

We process your personal information based on:

Consent:

Marketing communications
Cookie usage (non-essential)
Newsletter subscriptions

Contract Performance:

Order processing and fulfillment
Customer service
Payment processing

Legal Obligations:

Tax compliance
Financial record keeping
Regulatory requirements

Legitimate Interests:

Fraud prevention
Website security
Business analytics
Service improvement

14. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident (though we primarily serve India), you may have additional rights under the California

Consumer Privacy Act:

Right to know what personal information is collected
Right to know whether personal information is sold or disclosed
Right to opt-out of sale of personal information
Right to deletion of personal information
Right to non-discrimination for exercising CCPA rights

Note: We do not sell personal information.

15. EUROPEAN PRIVACY RIGHTS (GDPR)

If you are in the European Union (though we primarily serve India), you may have rights under the General Data Protection

Regulation (GDPR), including:

Right to access personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

16. CONTACT INFORMATION

16.1 Privacy Questions

For questions, concerns, or requests regarding this Privacy Policy or your personal information:

InkLab

Email: reach@inklabcreatives.com
Phone: +91-8742923293
WhatsApp: +91-8742923293
Mailing Address: reach@inklabcreatives.com
Business Hours: Monday - Saturday, 10:00 AM - 7:00 PM IST

16.2 Data Protection Officer

For data protection inquiries:
Email: reach@inklabcreatives.com (if you designate someone)

16.3 Response Time

We aim to respond to privacy-related inquiries within: